Not sure I buy this, but thought it was worth sharing.
After seeing this article, I re-enabled the tawk.to chat widget on brakemanpro.com. Still haven’t had anyone use it (except someone reporting a mixed content issue a while back…) For consumer or high volume sites the auto-filtering/sorting might work but I’m definitely not there yet.
Good data point. I suspect it has a lot to do with the audience as well.